The single most important question you can ask a vendor
I once went to see the owner of a beautiful barn conversion in Suffolk. The owner, an elegant...
How to keep your phone ringing
I was in an agent’s office recently, and the phones were mostly silent. I asked her if that...
Dealing with the social savvy seller – my top seven tips
I was in a local café the other day for a meeting. We ordered food, and my crabcakes...
What gets you out of bed in the morning?
Do you bounce out of bed before the alarm every morning, with a spring in your step and...
First, last or middle?
When you go out to a valuation, would you choose to be the first agent to go in?...
Fixflo – the app all letting agents need
I met an interesting guy at a recent ARLA event, with an even more interesting product, and I...
Can your ideal client please step up
Let me introduce you to my client, Mark; in his late forties, and running his own independent agency....
Unpack your service
How to add huge value with a little show and tell Ask Mr and Mrs Joe Public what...
Is your diary running your business?
Has anyone seen my weekend? I’m sure it was right here, and now it’s gone. And when I...
Ditch the tech!
I conducted a mystery shop this week. I called an agent, and spoke to a lovely lady called...