How to delegate in seven steps (and Skyrocket your business)
What did you do on Friday? If your day looked like most other agents, it probably consisted of...
Give your clients the red carpet treatment
Last weekend, a friend and I met for tea and scones in a lovely country pub close to...
What to do when the vendor chooses another estate agent
A lovely agent called Brian wrote to me this week. He had an interesting question: “What can I...
Can I Instagram it?
When you see something funny, or interesting, what do you do? Well, if you respond as around 80%...
The single most important question you can ask a vendor
I once went to see the owner of a beautiful barn conversion in Suffolk. The owner, an elegant...
How to keep your phone ringing
I was in an agent’s office recently, and the phones were mostly silent. I asked her if that...
What gets you out of bed in the morning?
Do you bounce out of bed before the alarm every morning, with a spring in your step and...
First, last or middle?
When you go out to a valuation, would you choose to be the first agent to go in?...
Can your ideal client please step up
Let me introduce you to my client, Mark; in his late forties, and running his own independent agency....
Unpack your service
How to add huge value with a little show and tell Ask Mr and Mrs Joe Public what...